Terms & Conditions

 

Terms & Conditions

Effective Date: 08-Jan-2026

Last Updated: 08-Jan-2026

Welcome to HomeCookedMeal. By accessing or using our website or mobile app, you agree to these Terms & Conditions. If you do not agree, please do not use our platform.

 

1. What is HomeCookedMeal?

HomeCookedMeal is an online marketplace that connects:

  • People who want to enjoy home-cooked meals (Consumers)

  • Home chefs who prepare and sell food (Food Partners)

  • Independent delivery partners who deliver meals

HomeCookedMeal does not cook, prepare, store, or deliver food. We provide the technology that helps users connect.

 

2. Who Can Use Our Platform

To use HomeCookedMeal, you must:

  • Be at least 18 years old

  • Provide accurate and up-to-date information

  • Use the platform lawfully and respectfully

 

3. Accounts & Security

You may need to create an account to use certain features.

You are responsible for:

  • Keeping your login details secure

  • All activity under your account

We may suspend or close accounts if these Terms are breached.

 

4. Placing Orders

  • Orders are placed through the HomeCookedMeal app 

  • Once an order is confirmed, it may not be cancelled or changed except under our cancellation policy

  • Meal availability and pricing are set by the home chefs

 

5. Payments

  • All prices are shown in AUD

  • Payments are processed securely by third-party payment providers

  • HomeCookedMeal does not store your card details

 

6. Home Chefs / Food Partners

Home chefs are independent partners and are responsible for:

  • Preparing meals safely and hygienically

  • Following local food safety regulations

  • Providing accurate meal descriptions and allergen information

  • Fulfilling accepted orders on time

HomeCookedMeal does not guarantee food quality or safety.

 

7. Delivery Partners

Delivery partners operate independently and are responsible for:

  • Timely and safe delivery

  • Following road and safety laws

  • Maintaining required insurance

Delivery times may vary due to traffic, weather, or other factors.

 

8. Allergies & Food Safety

Meals are prepared in home kitchens.

Cross-contamination may occur.

If you have food allergies or dietary requirements, please take care when ordering. HomeCookedMeal is not responsible for allergic reactions.

 

9. Cancellations, Refunds & Issues

  • Cancellation and refund eligibility depends on timing and circumstances

  • Refunds may be issued at our discretion

  • Please contact customer support for order issues

 

10. Reviews & Content

You may leave reviews and feedback.

You agree that:

  • Reviews are honest and respectful

  • We may remove misleading or inappropriate content

  • Your content may be used to improve the platform

 

11. Intellectual Property

All content and concept on this website and app — including logos, designs, and text — belongs to HomeCookedMeal or its licensors.

You may not copy or use it without permission.

 

12. Limitation of Liability

To the maximum extent allowed by law:

  • HomeCookedMeal is not liable for food quality, safety, or preparation

  • We are not responsible for indirect or consequential loss

  • Our liability is limited to the service fees paid

 

13. Indemnity

You agree to indemnify HomeCookedMeal against claims arising from:

  • Your breach of these Terms

  • Food safety or delivery issues

  • Unlawful or negligent behaviour

 

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

15. Changes to These Terms

We may update these Terms from time to time. Continued use of our platform means you accept the updated Terms.

 

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

 

17. Contact Us

For questions or support:

📧 info@homecookedmeal.com.au

🌐 www.homecookedmeal.com.au