Help Center

🍲 HomeCookedMeal – Frequently Asked Questions (FAQ)

👩‍🍳 For Home Chefs & Vendors

1. What is HomeCookedMeal?

HomeCookedMeal is a community-driven platform that connects home chefs with customers looking for fresh, authentic, home-cooked food. It allows you to turn your cooking passion into income by selling directly from your home.

2. What can I sell on the platform?

You can sell a wide variety of homemade food, including:

  • Full meals (lunch/dinner)
  • Tiffin & meal boxes
  • Snacks (savory & sweet)
  • Baked goods (cakes, cupcakes, cookies, breads)
  • Desserts
  • Beverages (tea, coffee, juices, specialty drinks)

👉 We are not limited to just meals — any homemade edible item is welcome.

3. Can I sell drinks like tea or coffee with snacks?

Yes, absolutely 👍
You can offer combinations like:

  • Coffee + cupcakes
  • Tea + snacks
  • Dessert + beverages

👉 This is a great way to increase your order value.

4. What category will my items be listed under?

Your items will be listed under relevant categories such as:

  • Meals
  • Snacks
  • Beverages
  • Bakes & Desserts

👉 If your offering is unique, we can create a dedicated category (e.g. Snacks & Drinks, Beverages & Bakes) to help customers find you easily.

5. Is there any cost to join?

No 😊
There is no registration or upfront cost to join the platform.

6. What fees do you charge?

We charge a small commission per order.

👉 You only pay when you earn — there are no fixed costs.

7. How do I get started?

Getting started is simple:

  1. Download the app
    👉 https://www.homecookedmeal.com.au/page/homecookedmealdownloadapp
  2. Create your account
  3. Add your profile and menu
  4. Start receiving orders

👉 If needed, we can set up your menu for you and help you go live quickly.

8. Do you help with menu setup?

Yes 👍
We can:

  • Create your menu on the platform
  • Suggest pricing
  • Organize your categories
  • Help you go live faster

9. Do I need food licenses or council approval?

This depends on your location.

Generally, you may need:

  • Registration as a home-based food business
  • Basic food safety compliance

👉 Our team can guide you through what’s required in your area.

10. Can I operate from an apartment?

It depends on local council rules.

Some councils allow it with conditions such as:

  • Limited scale cooking
  • Hygiene and safety compliance

👉 Reach out to us — we’ll help you understand your options.

11. How do I receive payments?

  • Customers pay through the app
  • We process and transfer your earnings to you

👉 This ensures secure and transparent payments.

12. Can I set my own schedule?

Yes 👍
You have full flexibility:

  • Choose your cooking days
  • Set available time slots
  • Accept or reject orders

13. Can I limit how many orders I take?

Yes
You can control:

  • Quantity per item
  • Daily order limits
  • Availability

14. How do customers find me?

Customers discover you through:

  • App search & categories
  • Location-based listings
  • Promotions & featured sections

👉 We also help promote active chefs on the platform.

15. Do you provide marketing support?

Yes 👍
We support you by:

  • Promoting your food on the platform
  • Featuring new chefs
  • Running local campaigns

🚚 For Delivery Partners

16. How does delivery work?

You receive delivery requests through the app — similar to other platforms, but with more flexibility and community focus.

17. How much can I earn?

  • $6 for deliveries within 0–5 km
  • $1.5 per km after 5 km

👉 A 5% platform fee applies to delivery earnings.

18. Do I need to collect cash?

Mostly no.

👉 In some cases, customers may choose cash:

  • You pay the platform
  • We settle it back to you

This ensures proper tracking.

19. Can I choose my working hours?

Yes 👍
You can go online/offline anytime and work as per your availability.

🍽️ For Customers

20. What can I order?

You can order:

  • Fresh home-cooked meals
  • Snacks & tiffin items
  • Desserts & baked goods
  • Beverages

21. Is the food hygienic and safe?

We encourage all chefs to follow:

  • Local food safety standards
  • Clean cooking practices

👉 Trust and quality are very important to us.

22. Can I schedule orders in advance?

Yes 👍
You can place orders based on the chef’s availability and schedule.

23. Can I customize my order?

Depending on the chef, customization may be available.

24. What payment methods are available?

  • Online payments through the app
  • Cash (in some cases)

🌐 General

25. Do you have a website?

Yes:
👉 https://www.homecookedmeal.com.au

26. Do you have an app?

Yes — download here:
👉 https://www.homecookedmeal.com.au/page/homecookedmealdownloadapp

27. Where do you operate?

We are currently growing across:

  • Across Australia 🇦🇺

28. Who can join the platform?

  • Home cooks
  • Bakers
  • Snack makers
  • Small food businesses
  • Delivery partners

29. What makes HomeCookedMeal different?

  • Focus on home-cooked food
  • Community-driven platform
  • Flexible working model
  • No upfront cost
  • Personalized onboarding support

🤝 Need Help?

We’re here to support you every step of the way 😊

👉 Download the app to get started:
https://www.homecookedmeal.com.au/page/homecookedmealdownloadapp

We are constantly improving our services. Your feedback helps us serve you better!